RSQnow web application for control centres: receiving and handling emergency calls
The RSQnow emergency call app allows people in emergency situations to call for help in just a few simple steps using their smartphone, without having to speak.
To handle the emergency calls sent via app and communicate with callers, RSQnow can be integrated with existing emergency response systems via API. As an alternative, control centres can use the RSQnow web application.
What can the control centre application do?
In the web application, all incoming emergency calls are displayed in real time and can be handled immediately.
All information sent with the emergency call is visible at a glance, including the location of the emergency, the type of emergency, the number of people affected and any additional information the caller provided about themselves, such as health conditions or disabilities.
A chat function enables direct communication with the caller so that any remaining questions can be answered quickly.
Other features of the web application include:
- export of emergency call data for archiving purposes;
- recording cases of misuse so that they can be tracked if they recur; and
- pre-defined text modules that enable control centres to respond quickly in an emergency.
Location tracking for telephone emergency calls
Do your control centres also receive telephone emergency calls – and do callers not always know exactly where they are? With the supplementary emergency call location function, you can give callers access via SMS to a geolocalisation service that transmits their location directly to the control centre.
Technical requirements
To ensure that the RSQnow web application works in all PSAPs, control and security centres regardless of software environment and technical equipment, we have implemented it as a web application. A modern browser – Firefox, Chrome/Chromium or Edge – is sufficient.
Two-factor authentication provides the necessary security for accessing the system.
Alternatively, RSQnow can be integrated with various emergency dispatch systems or other software via API.
Training and support
To ensure that all emergency calls are handled as quickly as possible, it is important that staff are fully familiar with the web application. We provide detailed training material to prepare emergency call handlers for working with the web application, so they can use it efficiently from the very start. The training material (available in text and video form) explains in detail how to use the application, answers frequently asked questions, and staff can test their knowledge with a self-assessment test at the end. Live training sessions are also possible for all staff during the system’s roll-out.
Control centre teams and new employees can familiarise themselves with the web application in a separate training environment.
For time-sensitive queries and issues during live operation, our support staff and our own operations team are available to control centres by telephone around the clock.