nora PSAP web app: web app for receiving and handling emergency calls
The emergency call app system nora lets people call for help in emergency situations – easily and with just a few steps on their mobile phones, without the need to speak.
Emergency calls via the emergency call app nora are sent directly to the public safety answering point (PSAP) – the responsible emergency control centre of the police or the fire and rescue service. The operators handle incoming app emergency calls using the PSAP web app.
In order to accommodate the extremely heterogeneous conditions of the emergency control centres, we implemented our control centre application as a web app that only requires a current browser – Firefox, Chrome/Chromium or Edge.
Two-factor authentication guards against unauthorised access.
An upcoming expansion stage of the emergency call app system will include an interface to the many different emergency dispatch systems.