Functions and features of the emergency call app
nora is designed to function as a full equivalent to voice emergency calls – but it can do much more.
The most important functions of the mobile emergency call app include:
nora identifies the current location of the device so that assistance can be sent to the right location even if the caller is unable to pinpoint their location precisely.
Emergency call without speech
nora is an accessible alternative to voice emergency calls, and thus particularly suitable for persons with hearing or speech impairments.
Emergency key questions
Using no more than five questions, each with no more than five possible answers, nora prompts the caller to describe what happened. The responsible emergency control centre is determined automatically on the basis of the answers and notified of the emergency. The emergency control centre can then already dispatch assistance to the identified emergency location.
If questions remain, emergency callers can communicate with the emergency control centre via a chat function.
Silent emergency call
The app enables callers to initiate a silent emergency call for situations in which callers do not wish to draw attention to themselves or their call.
When the silent emergency call is selected, the app does not display any notifications or trigger any acoustic signals on the mobile phone. Additionally, the control centres are informed not to call back in the event of further questions.
The emergency call app may only be used in the event of actual emergencies. However, nora also comes with a demo mode so that users can practice using the emergency call app. This way they can practice initiating an emergency call step by step – just without actually contacting the emergency control centre.
Simple and complex at once
One of the greatest challenges in designing nora was how to pack the complex technical, functional, legal and data protection requirements into a single highly intuitive, easy-to-use interface.
After all, nora is not only supposed to be accessible to anybody, but also to rapidly help people in emergency situations to obtain the assistance they need. In situations in which every second counts, and in which the user may be under stress, rapid comprehension and immediate usability can save lives.
At the same time, the app must transmit sensitive data and initiate sophisticated technical processes. And determining the correct emergency call information is key to ensuring that the right emergency control centre is called.
To meet these challenges, our UX experts additionally consulted an agency for accessible language as well as the Competence Center Self-Determined Living for People with Sensory Disability North-Rhine Westfalia in order to create a maximised-accessibility app that can be readily understood and used by people in emergency situations – despite all complexity.
The expertise of the emergency control centres was at the basis of creating a query tree that derives the key emergency information in the form of a sequence of five questions, for which there are no more than five answers each.
However, nora is more than “just” a mobile app. To find out what else is included in the emergency call app project, check out: